Snowelio

Snowelio is a Canadian online retailer specialising in carefully chosen vases and stoneware. We work with a small, curated range rather than a sprawling catalogue, because we'd rather stock a few pieces we can vouch for than thousands we can't.

Created around a simple idea

Snowelio started around one simple idea: that the vases and stoneware people bring into their homes should be chosen with the same care as any other piece of furniture, not picked at random from an endless scroll of near-identical listings. It began as one person's idea late one evening, scrolling through supplier catalogues and feeling frustrated at how disposable most home décor online had become — and it only became a real business because someone else believed in it enough to help build it properly. Snowelio exists today because that idea got taken seriously instead of staying a passing thought.

Who we are

We're a husband-and-wife team trading from Pointe-Claire, Quebec, and operating entirely online at snowelio.shop. Snowelio is genuinely just the two of us: one of us had the idea, and the other believed in it enough to help turn it into a proper store — from sourcing and listing every product to packing each order and answering your emails ourselves.

Our mission

Our mission is to make well-made, thoughtfully designed vases and stoneware accessible without the markup or the guesswork that usually comes with buying home décor online. We want customers to be able to trust that what they see on a product page is exactly what arrives on their doorstep — in condition, size, colour, and quality — and to build Snowelio's reputation on that consistency rather than on volume or discounting.

How we source

Chosen carefully, checked before it's listed.

Selection

Only pieces from established suppliers we know and trust.

Quality check

Materials, finish and craftsmanship reviewed before listing.

Careful packing

Each order prepared with care and packaged to travel safely.

Direct to you

Dispatched with tracking, straight to your Canadian address.

Order preparation

Because vases and stoneware are fragile, every order is packed by hand rather than run through automated packing. Each piece is wrapped individually and cushioned inside its box before dispatch, and we check for visible chips, cracks, or glaze faults at the packing stage — not after a customer reports one. Orders are prepared in the sequence they're received, and we hold ourselves to the handling times stated on our Shipping Policy rather than treating them as a rough guide.

How we work

Day to day, Snowelio is run as a lean operation: we manage sourcing, listings, customer support, and order preparation ourselves rather than outsourcing them, which is why our contact details go to a real inbox and a real phone rather than a ticketing queue. When something goes wrong — a delay, a damaged item, a question about a product — we deal with it directly and aim to respond within the timeframe stated on our Contact page, not just when it's convenient.

Payment & pricing

Clear prices. Trusted ways to pay.

All card payments are processed securely through Stripe (Visa, Mastercard and American Express). All prices are shown in CAD as final price — the amount you see on the product page is the amount you pay at checkout, with free Canada-wide delivery included. Full details are set out in our Shipping Policy and Returns & Refund Policy.

Get in touch

We'd genuinely like to hear from you — whether that's a question about a specific piece, help choosing between two vases, or an issue with an order. You can reach us by email at contact@snowelio.shop, by phone on +1 579 550 7915, or by post at 191 Av. Oneida, Pointe-Claire, QC H9R 1A9, Canada. Full details, our hours, and our typical response time are on our Contact page.

Thank you

Thank you for taking the time to read about who we are. Every order placed with Snowelio is what allows us to keep working with the suppliers we trust and keep the range small enough that we can stand behind every product in it — we don't take that for granted, and we appreciate every customer who chooses to shop with us instead of a larger, faceless catalogue.

Why shop with Snowelio

Carefully selected home décor with clear, honest service.

Carefully Selected Products

Every product is chosen for its quality, practicality and timeless design before being added to our collection.

Trusted Suppliers

We carefully source our products from established suppliers and select items that meet our quality standards.

Free Canada-Wide Delivery

Free delivery is included on every Canadian order, with no hidden shipping charges.

Free 14-Day Returns

Once your return request is approved, we'll email you a prepaid return shipping label with instructions. Refunds are issued within 7 days to your original payment method.

Secure Checkout

All card payments are processed securely by Stripe (Visa, Mastercard and American Express) and protected by 256-bit SSL encryption.

Customer Support

Need assistance before or after your purchase? Our customer support team is available during business hours by email and telephone.

Snowelio

Beautifully selected home décor and classic designs that inspire comfort, elegance, and lasting charm in every room.

Contact

Business Address: 191 Av. Oneida, Pointe-Claire, QC H9R 1A9, Canada

Phone Number: +1 579 550 7915

Email Address: contact@snowelio.shop

Business Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. ET