Last updated: 3 September 2026

Everything you need to know about ordering from Snowelio. Still stuck? Email contact@snowelio.shop.

Orders & Delivery

Where does Snowelio deliver?

Within Canada only — all provinces and territories. We don't offer international shipping yet.

How long does delivery take?

3–7 business days across Canada (1–2 business days handling, 2–5 business days transit) — a little longer for northern, remote, and rural areas.

What is your order cut-off time?

14:00 ET. Orders placed after that are treated as received the following business day.

How do I track my order?

We email you a tracking link as soon as your order is dispatched.

Is delivery really free?

Yes — every order ships free within Canada, with no minimum spend.

Payments

Which payment methods do you accept?

Visa, Mastercard and American Express, all processed securely through Stripe.

Is the checkout secure?

Yes — our site runs on 256-bit SSL encryption, and Stripe holds PCI Service Provider Level 1 certification, the highest available.

Are there any hidden fees?

No — the price shown at checkout, including free Canada-wide delivery, is the final price you pay.

Returns & Refunds

What's your returns policy?

Free returns within 14 days of delivery, on new, unused items.

How do I request a return?

Email contact@snowelio.shop with your order number; once approved, we'll email you a prepaid return label.

Who pays for return shipping?

Nobody — it's free, covered by the prepaid label we send once your return is approved.

Is there a restocking fee?

No — none, on any return.

Do you accept exchanges?

Yes, on new, unused items within the same 14-day window.

What if my item arrives damaged?

Contact us within 14 days of delivery with photos, and we'll arrange a replacement, exchange, or full refund at no cost to you.

When will I receive my refund?

Within 7 days of us receiving your return, plus 2–5 business days for it to show on your bank statement.

Products

Are your products handmade?

Many of our stoneware pieces are handmade or hand-finished by the suppliers we work with — each product page states clearly whether an item is handmade, and small variations in colour or glaze are part of that character rather than a fault.

How should I care for my vase?

As a general rule, hand-wash rather than use a dishwasher, avoid sudden temperature changes, and use a liner or sealant for unglazed stoneware if you're displaying fresh flowers. Always check the specific product page first, as care can vary between glazed and unglazed pieces.

Contact

Business Address: 191 Av. Oneida, Pointe-Claire, QC H9R 1A9, Canada

Phone Number: +1 579 550 7915

Email Address: contact@snowelio.shop

Business Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. ET