Last updated: 3 September 2026

Snowelio ("we", "us", "our") respects your privacy and handles your personal data in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act respecting the protection of personal information in the private sector (Law 25). This policy explains, in plain language, what we collect, why, and what rights you have over it.

Who we are

Snowelio is an independent Canadian trading business. Trading address: 191 Av. Oneida, Pointe-Claire, QC H9R 1A9, Canada. Contact: contact@snowelio.shop

Information we collect

•        Contact details — name, email address, phone number, delivery and billing address

•        Order details — items purchased, order number, and payment confirmation

•        Technical data — IP address, browser type, and device information, gathered via cookies

•        We don't collect or store your card details. Card payments are handled directly by Stripe — see our Payment Policy for details.

Why we collect it

•        To process, dispatch, and deliver your orders

•        To respond to your questions and provide customer support

•        To meet our legal, tax, and accounting obligations

•        To understand, in aggregate, how our website is used and improve it

How we use it

Your data is only used for the purposes listed above. We don't use it for automated decision-making or profiling, and we don't send unsolicited marketing — any marketing email you receive is one you've opted into, and you can unsubscribe at any time.

Cookies

We use cookies to keep the site working properly, remember your preferences, and understand in aggregate how the site is used. You can manage cookie preferences through the banner shown on your first visit, or through your browser settings.

Third parties

We only share data with the providers that help us run Snowelio, and only as much as each one needs to do their job. We never sell your personal data.

•        Stripe — secure card payment processing

•        Delivery couriers and freight carriers — to get your parcel to you

•        Email and analytics providers — to communicate with you and understand site usage

Your rights

Under PIPEDA and Quebec's Law 25, you have the right to:

•        Access the personal data we hold about you

•        Correct data that's inaccurate or incomplete

•        Ask us to delete your data

•        Restrict or object to certain kinds of processing

•        Request your data in a portable format

•        Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca, or, for Quebec residents, the Commission d'accès à l'information (CAI) at cai.gouv.qc.ca

To exercise any of these rights, email contact@snowelio.shop — we'll respond within 30 days.

Retention

We keep order records for up to 6 years to meet Canadian tax and accounting requirements. Support conversations are kept only for as long as we need them to help you.

Security

Our website, including checkout, runs on 256-bit SSL encryption end to end, and we follow reasonable administrative, technical, and physical safeguards to protect your data.

Frequently asked questions

Do you sell my data?

No — we never sell your personal data to third parties.

Do you store my card details?

No — card details are handled by Stripe and never stored by Snowelio.

How do I delete my data?

Email contact@snowelio.shop and we'll delete it, subject to any legal record-keeping obligations we're required to meet.

Contact

For any privacy question or request, email contact@snowelio.shop, or by post at 191 Av. Oneida, Pointe-Claire, QC H9R 1A9, Canada.

Email: contact@snowelio.shop

Phone: +1 579 550 7915

Address: 191 Av. Oneida, Pointe-Claire, QC H9R 1A9, Canada

Business Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. ET